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Extreme Weather

ISSUE

It’s snowing, or sleeting, or pavement-coating freezing rain, or trailer-rolling windy, or threatening funnel clouds, or wind-blown drenching rain, or a hurricane is about to make landfall, and the truck with your freight is it the midst of it all, making what progress it can. But, sooner or later, it will no longer be safe to proceed, or police may close the road, and the truck will have to stop, and your delivery will be late.

ACTION

  1. We are tracking the truck’s progress with the carrier, and we are watching highway web-cams, and we are tuned in to the private weather services, and we can see what is happening and anticipate what is about to happen. Your freight will be arriving late, and we will tell you.
  2. If we have any reasonable estimate as to when your freight will arrive, we will let you know. But even though the truck may still be moving, it is moving slowly, and the driver’s legal driving hours are being consumed even though the truck is not able to travel the distance than normally corresponds to the time. And at some point, the truck will be forced to stop, either because the weather wins, or because the driver is out of legal driving hours.
  3. As the truck gets closer to its delivery, if the bad weather is in the area of the delivery point, we will call you to confirm that the receiving facility is open, staffed, has electrical power, and can unload the truck.
  4. If you cannot take the truck soon after it arrives, we will attempt to arrange to deliver the shipment to a local cartage company, who will deliver your shipment to you at a more suitable time after the weather has passed.

EXPLANATION

It’s the weather.

IMPACT & TYPICAL RESOLUTION

Extreme weather always causes delays. The severity of the weather and the extent of the delays can vary significantly over short distances, and the length of the delay, while significant, is not necessarily predictable.

Usually, the truck is seriously delayed for at least 1 day. More significant delays occur if the receiving facility is storm-damaged or inoperable to the point where the freight cannot be delivered to its intended destination.