Pick Up & Delivery

ISSUE

Something is happening, or not happening, or about to happen, that prevents proper loading or unloading of a shipment.

By definition, pick-up issues will almost always be first discovered by the shipper, and delivery issues will almost always be first discovered by the receiver. So it is shippers and receivers who are first to know about the problem, who have to decide who to alert to the problem, and what action should be taken to resolve the problem.

And that is why we will always recommend that, unless you need emergency responders, we be the first to be called when a truck is at a dock and something appears to be amiss.

For example:

• The truck is early
• The truck is late
• The truck is dirty
• The truck is wet
• The truck leaks
• The truck is damaged
• The driver is ill-behaved
• The driver is making requests
• Driver assist: loading / unloading
• There is only one driver
• The trailer is the wrong type
• The tarps are missing, or too small
• The carrier is the wrong carrier
• The pick-up or delivery number is wrong
• The dock or dock equipment is broken
• There is a labour dispute
• There is extreme weather
• The freight is not ready for hours
• The freight is not ready for days
• The freight is incompatible
• There is insufficient room on the truck
• The freight grew
• The freight shrunk
• The shipment is blind
• The paperwork is missing
• The seal is broken
• The freight is not accessible
• The freight is the wrong freight
• The auto-notification is wrong

So

• You want us to know about it
• You may need our guidance
• We need you to tell us what is or isn’t happening

ACTION

1. Refer to the sub-headings noted above, to see if your problem if referenced above. If it is, go to the referenced sub-section for more detail.
2. Do not try to resolve the situation until you have spoken with us: we have dealt with your problem before, and our advice will be focussed on saving you time and money.
3. We will tell you what you can do, what you can’t do, what we recommend, and how we will assist you.
4. We will make any necessary arrangements with the carrier.
5. We will have the carrier instruct the driver – remember, the driver works for the carrier, not for you and not for us

EXPLANATION

We will let you know how and why your specific issue occurred, and what, if anything, you can do to reduce the chances of it happening again.

IMAPCT & TYPICAL RESOLUTION

We will tell you how we and others, faced with similar issues, have resolved them in the past. And we will give you an estimate of the delay and costs, if any, of achieving a resolution