customer-focused / service-oriented / detail-driven / financially stable = loyal customer base
Since we started the business, we have focused all of our efforts on identifying and meeting each customer’s specific requirements: this approach was successful then, and it is still successful today.
Our history is a record of providing, at a fair price, reliably excellent service, and over the years we have continuously improved our customer assistance and technical support packages.
We are relentless to the point of annoying about details: skid dimensions; pick-up numbers; axle weights; FDA inspection hours; dock heights; import permits; driver hours; door clearances. We know that the details matter and that, no matter how mundane, just one missing detail can result in a late delivery.
As a direct result of the market’s recognition of our customer-centric focus, our fair prices, and our attention to detail, we have been able to achieve the financial stability that comes with a modest operating profit in every fiscal quarter since the day we served our first customer in 1997.
Our financial stability has enabled us to offer continuous quality service at fair and competitive prices, to fully support our customers’ priorities in all manner of situations, to weather the peaks and valleys of business cycles, to achieve a fair resolution to the unusual situations that arise from time to time in the freight transportation industry, and to continue to offer quality service at fair and competitive prices.
Loyal Customer Base
We have earned a level of customer loyalty rarely seen in our highly-competitive marketplace. Of the customers we served at the turn of the century in 2000, more than 40% of those who are still active, are still active with Copper Run.