Almost everybody tracks shipments. So do we. Relentlessly.
The primary reason for tracking a shipment is to be able to advise shippers, receivers and customers of the progress of their goods.
However, for our customer-centric service offering, tracking is also a very important monitoring tool. It provides the earliest warning of an unexpected delay, or a mis-routing, or something else unusual that might be happening. Our considerable experience means we have developed good antennae, and if something seems amiss, we get on it. And we do our relentless best to solve problems, and to keep our customers informed with the most accurate, up-to-date information we have.
Our first priority is always to get the freight delivered as quickly and as damage-free as possible: If it becomes important to know who did what and when, we prefer to sort through those details later, after delivery.
Unfortunately, it is the nature of the industry that occasionally things happen that shouldn’t happen, and occasionally carrier’s dispatchers lie to us. That’s when we hit the relentless overdrive button.
But while we can’t always affect the outcome or resolve a problem as quickly or as satisfactorily as we would like, we always take the responsibility to endeavour to do so. If we organized it, we want it to be right.
No matter what happens, we always strive to ensure that our customer is given the first priority, and receives the promised services when and in the manner expected. And if there is a problem, we’ll strive to ensure that our customer is made whole. We’re relentless about that, too.