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Why “Attention To Detail” is key to “Achieving Expectations”:
- Detailed information lets us prepare good plans, issue good pricing, and choose good service partners
- Detailed information lets us monitor progress, and accurately track cost
- Detailed information saves our customers time, money, hassle, and uncertainty
What it “Achieving Expectations” means to us:
- Doing the entire job, and doing it to our customer’s agreed requirements, expectations, and standards
- Planning ahead, and going beyond, to pre-identify and pursue every possibility and solve every problem
- Identifying risks our customer hasn’t thought of, and resolving risks before our customer is even aware of them
- No surprises, with on-time pick-ups and deliveries, all at a fair price
- Getting it right the first time, so that there will be a next time
- Getting it right the next time, and getting it right every time
