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• A Boutique Freight Brokerage
• Boutique
  • About Us
    • Who We Are
    • Our History
    • Our Values
    • What We Do
  • Our Services
    • Geographic Coverage
    • Full and Partial Shipments
    • Equipment Types and Sizes
    • Road and Rail
• Relentless… Relentless… Relentless…
  • Relentless Attention to Detail & Achieving Expectations
  • Why We Are Relentless
  • Our Relentless Practices
    • Before We Quote
    • Before We Book A Truck
    • During Transit
    • After Delivery
• Fair Prices
  • Price Choices
    • Cheap
    • Fair Prices
    • Value-Added
    • Discounted Tariff
  • Pricing In A Competitive Market
    • The Roots of Fairness
    • Commodity Trading
    • What is Fair?
    • Spot Prices
  • Pricing Issues
    • Do You Have A Truck?
    • Subject To Availability
    • The Melon Factor
    • Multiple Brokers
    • Who’s Fee Is It?
    • Reducing Costs & Prices
  • Zero Surcharges
    • Zero Fuel Subcharge
    • Zero Border Crossing Fee
    • Zero Paperwork Fee
    • … If You Insist
• Rock Solid
  • Corporate Strength & Stability
    • Qualified Staff
    • Financial Stability
    • Giving Back
  • Customer Protection
    • Compliance & Transparency
    • Layered Security
  • Carrier Protection
    • Trust Accounts
    • Payment
    • Double Brokering Protection
• 411 Info
  • What Is A Freight Broker
    • Why Use A Freight Broker
    • Thumbnail History of Brokerage Industry
    • Copper Run’s History
    • Choosing A Freight Broker
    • The “Asset-Based” Myth
  • Copper Run Is A Freight Broker
    • What We Do
    • What We Can’t Do
    • What We Won’t Do
  • Fair Price Quotations
    • Requesting A Quotation
    • Truck Availability
    • Terms & Conditions
    • Quotation Turnaround Time
  • Pre-Planning Shipments
    • Transit Time Tools
    • Load Security
    • Sealed Trailer
    • Cabotage
• 911 Help
  • Call Us NOW
  • A Time For Teamwork
    • Why Teamwork?
  • Operational Headaches
    • Pick Up & Delivery
      • Blind Shipment / Double Blind Shipment
      • Broken Dock / Forklift Truck
      • Driver Assist: Loading / Unloading
      • Driver Requests
      • Extreme Weather
      • Freight Not Accessible
      • Freight Not Ready For Days
      • Freight Not Ready For Hours
      • Incompatible Freight
      • Incorrect Auto-Notification
      • Labour Dispute
      • Missing / Broken Seal
      • Missing Paperwork
      • Only One Driver
      • Small Tarps / No Tarps
      • The Driver is Ill-Behaved
      • The Freight Grew
      • The Freight Shrunk
      • The Truck Interior Is Dirty
      • The Truck Is Damaged
      • The Truck Is Early
      • The Truck Is Late
      • The Truck Leaks
      • There is Not Enough Room on the Truck
      • Wet Truck / Not Leaky
      • Wrong Freight
      • Wrong Pick-Up Carrier
      • Wrong Trailer Type
      • Wrong, or No, Pick-Up Number
    • En-Route
      • Extreme Weather
      • Highway Congestion / Closure
      • Mis-Load
      • The Driver Broke Down
      • The Driver Is Out of Hours
      • The Truck Broke Down
      • The Truck is Overweight, and has been Detained
      • The Truck is Overweight, and is Returning
      • Truck Placed Out of Service
    • Customs Delays
      • Border Inspection
      • Contraband Freight
      • Customs Broker Can’t Process Documents
      • Customs Broker Won’t Process Documents
      • Delayed By Other Shippers’ Freight
      • Freight Not Cleared, Now In Bond
      • No After-Hours Service
      • Paperwork Problems
      • The Customs Computer is Down
      • Wrong Customs Broker … Maybe
      • Wrong Freight
    • Financial Matters
      • My Bill Is Wrong
      • Unauthorized Double Brokering
  • Shortage / Damage / Loss: Resolving Claims
    • Procedures
      • Critical Initial Actions
      • Copper Run’s Pro-Active Role
      • Cargo Claims Process
    • Valuation
      • Limits On Valuation
      • Valuation Documents
      • Quantifying Loss
    • Cargo Insurance
      • Primary
      • Contigent
• Contact Us
  • Contact Information
  • Speak With A Live Person
  • After-Hours & Weekends